Section 1When This Procedure Applies
This procedure applies when any person attempts to create an account on VML Kids using a faked or tampered identity document. Document fraud includes but is not limited to:
Photograph substitution
A genuine government-issued document in which the original photograph has been replaced with a different photograph.
Document tampering
Any alteration to a genuine document — including changes to name, date of birth, address or any other data field.
Fabricated documents
A document that purports to be a government-issued identity document but is not genuine.
Biometric mismatch
Where the biometric chip data in a document does not match the person presenting it — indicating either a substituted photograph or a cloned chip.
Section 2Immediate Required Actions
The following actions must be taken immediately upon detection of faked or tampered documentation. There are no circumstances under which these actions may be delayed:
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1
Place the account in the pending investigation queue immediately. The account must not be allowed to progress, be activated or become live under any circumstances.
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2
Notify the Duty Safeguarding Director immediately. An email log of the detection must be sent at once, containing the account reference, the nature of the fraud identified, the timestamp and the name of the staff member who detected it.
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3
Contact the Police immediately. Document fraud in the context of an attempt to gain access to a child platform is a serious criminal matter. The Police must be notified without delay. Provide the account details and the nature of the fraud detected.
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4
Preserve all evidence immediately. All document scans, biometric verification results, facial recognition data and system logs must be preserved in accordance with the three-layer evidence architecture. No data may be deleted, modified or accessed without proper authority.
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5
Do not notify the applicant. No communication of any kind must be sent to the applicant at this stage. Preserve the integrity of the situation for police investigation.
Section 3Procedure Flowchart
Document Fraud — Critical Alert Procedure
Section 4Version Control
| Document Reference | VML-KIDS-CAP-003 |
| Version | 1.0 — Initial Issue |
| Issued | April 2026 |
| Next Mandatory Review | April 2027 |
| Owner | Teravoxus Holdings Limited — Senior Leadership |
Other Critical Alerts
Consequences of Non-Compliance
These procedures are non-negotiable and must never be altered. Failure to follow them could result in serious delay to an investigation and harm to a child, which is unacceptable.
Any delays will be internally investigated and fully audited. Systemic failures will be identified and corrected, training programmes adapted and shortcomings rectified. Any wilful delays or negligent behaviour identified in any member of staff will be considered gross misconduct and grounds for immediate removal from their position pending disciplinary action.
In extreme cases, the matter may be reported to the Crown Prosecution Service, or its equivalent in the relevant jurisdiction, for possible criminal prosecution. This will be especially applicable where such delays can be shown to have caused suffering or harm to a child.